FAQs
Last Updated: May 7, 2026
Orders & Delivery
Q: How long does delivery take?
A: Orders are processed within 1–2 business days, and delivery usually takes 2–3 days. Total delivery time is approximately 3–5 business days.
Q: Do you deliver all over Pakistan?
A: Yes, we deliver nationwide across Pakistan.
Q: How can I track my order?
A: You can contact us anytime for order updates. We will guide you with the latest status of your shipment.
Q: What if my order is delayed?
A: Sometimes delays can happen due to courier issues or high demand. We appreciate your patience and will keep you updated.
Payments
Q: What payment methods do you accept?
A: We currently offer Cash on Delivery (COD) only.
Q: Do I need to pay in advance?
A: yes, you can pay advance.
Returns & Refunds
Q: What is your return policy?
A: You can request a return within 14 days of receiving your order, provided the product is unused and in original packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping charges.
Q: When will I receive my refund?
A: Refunds are processed after we receive and inspect the returned product.
Q: Can I return used products?
A: Yes, if you are not satisfied.
Products
Q: Are your products suitable for all skin types?
A: Yes, our products are designed to be suitable for all skin types. However, we recommend doing a patch test before full use.
Q: How long does it take to see results?
A: Results may vary depending on your skin type, but most users notice improvements with regular use over a few weeks.
Q: Can I use multiple products together?
A: Yes, our products are designed to work well as part of a routine.
Order Issues
Q: What if I receive a damaged or wrong product?
A: Please contact us within 48 hours of delivery. We will arrange a replacement or solution.
Q: Can I cancel my order?
A: Yes, you can cancel your order before it is shipped. Once dispatched, cancellation is not possible.
Contact Us
If you have any questions, feel free to contact us:
Email: glowritual88@gmail.com
Phone: 0328 1449643
Working Hours: 24 Hours (Online Support Available Anytime)
Address: Sector G11 Markaz, Islamabad